Had good client service sine one/17. Been pulled off the FRA flight and stayed for 2 times in Philly. Right now one/19 I will resume my flight to FRA with as much as par documentation. To my shock the ticket agent for the check in counter had been Definitely rude, not helpful and envisioned me to hunt down my luggage which was checked in around the seventeenth and that I used to be struggling to retrieve After i was pulled off the flight on Sunday.
March 25 I flew from Austin to Ft Myers having a plane alter In Charlotte. When reserving my flight I asked for wheelchair help. Had to hunt one up in Austin. Was taken to gate 2hours in advance but was confident there will be support for boarding. Gate was adjusted without any one particular at he desk could discover no help, and with great trouble proceeded to new gate. Again no guidance in boarding.
On 7/19/2013 I flew as a result of American airlines from Columbus Ohio to Las Vegas Nevada. We had a layover in Dallas Tx, at your Fort Worthy of airport. I'd the worst practical experience I've at any time had Using the American Airways Associates there and Once i called shopper service they had been no help either. 1st, just one of the representatives despatched us to the wrong gate; I needed to question a representative where by our flight could be departing from mainly because a gate amount wasn't on my boarding move. We went for the gate instructed and had been sent to the wrong gate, due to the fact we had been at the incorrect gate we did not hear our departing flight info producing us to miss our flight. We went for the counter asking for a standing of our flight for the reason that we experienced listened to nothing at all, just one AA attendant in the station wasn't willing to appear something up simply because she was typing or doing another thing. I defined to her that it was vital because we could overlook our flight. She didn’t treatment. Regardless that there was a long line of men and women waiting around to talk to the only AA rep out there. I waited in line for so long as I could, I then noticed an AA representative going for walks by and I stopped her for help, she stated there was nothing she could do and sent us to a different AA desk. We went to that desk and we were being advised our airplane was proper there outdoors getting ready to get off and that they might not let us on the plane for the reason that when they called the AA Associates over the aircraft and question them to look forward to us it helps make Every person ridiculous?
I scheduled our spouse and children trip to Cancun by means of Orbitz (there have been 5 of us). Though sitting in the gate in Pittsburgh, PA I made a decision to tactic the desk to inquire about upgrading my wife and I to top quality. I was stunned to discover that “my ticket†disallowed me to enhance, and wasn’t offered a purpose and was told whatever selling price I had been prepared to fork out I couldn’t enhance. What was surprising is that there wound up getting 6 unused firstclass seats available. Exact same matter occurred on just how back from Cancun to Pittsburgh. Straight by flight both methods with only two seats in top notch being used on the way in which again.
I've designed 3 attempts to Get in touch with client service by means of emails concerning a new Global flight by which I had problems with not just the popular seats that I didn't get, however the horrible shopper service during which my sister And that i gained. She was discriminated in opposition to for getting to massive being served meals because the tray couldn’t arrive down Therefore the flight attendant explained he couldn’t feed her. Although there have been open up seats, and we could have been improved accommodated, rather we had been put close to the windows and trapped there with infants.
I received the down below response from American Airways just after I refused their supply of the $twenty five.00 travel voucher for horrendous service. My remarks were being posted on This great site but they were being eliminated. Their insufficient service Charge me time and cash, which I are not able to get back and they Assume $twenty five.
I even attempted contacting on the phone and received nowhere; all I could listen to is a recurrent concept and Once i request to talk to buyer relations, I might get cling up on.
I gained a resort to the night time, but I've to check out at twelve noon, and my flight will not go away till11:30pm. Now I have twelve hrs the place I'm trapped in LA without any rationale to be here.
I know that it could be some time prior to USAIR and American software program will likely be synched. But, there is no reason behind your brokers to get so disconnected.
The entire opposite is your worker Liibide (sorry I didn’t get the spelling of his title). I be reluctant to connect with him a Consumer Service Rep. He did help me with a few troubles I had on my outgoing flight but generally was of no help whatsoever with my return flight.
I can't believe that you board passengers previous to doing your checks about the aircraft. Leaving your consumers stuck for more than 2 hours with no to very little details is overall bullshit. While you are in essence similar to each and every airline in this respect, it’s just not acceptable to take care of your shoppers in this manner.
nonetheless nothing at all on flight 1583. Will not understand not enough interaction. Am now realizing I'm unlikely to create relationship in Miami at 10am
I needed to take a second to connect with out the amazing consumer service Connie Sanders inside your Dallas Business gave my spouse And that i in a very tense predicament. Connie went previously mentioned and further than to guarantee we were being cared for and her volume of interest to repairing our issues stuffed day was extraordinary, she solitary handedly restored my faith as part of your Business and she or he warrants congratulations to the do the job that she does.
I won't ever be use AA once more!! I booked a flight for me and my son to affix our family members on holiday vacation. Extended story brief a little something arrived up and we are unable to go right now. I named your company with above a weeks detect. Canceled the struggle with cell phone rep John; who was extremely well mannered. He did not say nearly anything about the quantity of cost I would be manifest for canceling the flight. I called again to talk to regarding the cost and I had been advised that I might be charge $200 by AA and $50 from your source I used to reserve the flight per human being. That I would've a $15 credit rating per human being… I asked to speak to her supervisor and Michelle Morgan was the person I subsequent talked to. She was no help, I asked to talk to her supervisor and she or he said that there was no person above her. I advised her which i was sure that there was another person previously mentioned her. Eventually she mentioned which i could head over try these out to the customer relations Net-website. Yet again I requested her twice for her supervisor’s title and he or she replied buyer relations. I all over again advised her I preferred the name of her direct supervisor, the individual that she noted to…the title specified was Jalia Elisidi .